shopping happiness

Why shopping happiness? Does shopping make you happy? We all want a good feeling, as a customer but also as a seller. The secret of a happy and good feeling lies in the real contact, loose in connection with the other. Vague, but how do you do that, real contact?

20 short, sometime hilarious, true stories of store visits, literally through the hidden camera eyes of the customer. This booklet opens you eyes and shows you the relationship between attitude & behaviour and the steps of the sales process.