you are passing up turnover

Step by step closer to your customer, literally and figuratively. A practical manual, your personal guide to more happy, buying customers and a happier life!

• Discover the flow method
• Commands to apply immediately
• Speaking examples

i want more sales

A behind-the scenes look at the sales process that helps salespeople meet their daily revenue target. Embarrassing, hilarious, something heartwarming and so recognizable. 15 true store visits through the eyes of the customer. 'I want more turnover', say the storemanagers, but do you want it for them? Use it to your advantage!

sorry, only in dutch

shopping happiness

Why shopping happiness? Does shopping make you happy? We all want a good feeling, as a customer but also as a seller. The secret of a happy and good feeling lies in the real contact, loose in connection with the other. Vague, but how do you do that, real contact?

20 short, sometime hilarious, true stories of store visits, literally through the hidden camera eyes of the customer. This booklet opens you eyes and shows you the relationship between attitude & behaviour and the steps of the sales process.

sorry, ONLY IN Dutch