Meet and see your customer by looking deeper. Connect and laugh with your heart, even when you have a nice meeting. Be curious about the other, without prejudice. That affects your customer, and that affects you. The law of reciprocity. You get back what you give, and a full cash drawer.
The customer feels your connection, which gives a warm and welcome feeling. Eyes are the gateway to the soul. The deeper you can look inside yourself, the deeper you can see into the eyes of your customer. Customers feel that, it makes them happy. You don't have to think about words, they come naturally.
Many sellers are unable to connect, to see, to listen. They want to, but they can't. Of course, this does not only apply to sellers. People get in their own way. How nice would it be if sellers could flow completely freely with their customers, guiding them in the process to make appropriate choices?
Closer to your customer by being closer to yourself. That's what my lectures are about. Shall we look each other in the eye and talk about customer connection and full cash drawers?